Infinity Apartments – Policies, Privacy & FAQs
Introduction
Welcome to Infinity Apartments. Our goal is to ensure that all our guests have a comfortable and enjoyable stay. Please review the following policies, privacy information, and frequently asked questions carefully. These guidelines are designed to maintain a respectful and secure environment for all.
1. Booking and Cancellation Policy
– Reservations must be confirmed with valid contact information and payment method.
– Cancellations made 48 hours prior to the check-in date are eligible for a full refund.
– Cancellations made less than 48 hours before arrival may incur a charge of one night’s stay.
– No-shows without notice will be charged the full amount of the reservation.
2. Check-in and Check-out
– Check-in time: 14:00 – 20:00
– Check-out time: 08:00 – 11:00
– Late check-out or early check-in requests are subject to availability and may incur additional charges.
3. Forgotten Items
– Any personal items left behind will be stored for up to 30 days.
– Guests must contact us to arrange pickup or delivery. Shipping costs for returned items will be covered by the guest.
– Infinity Apartments is not liable for any unclaimed items after 30 days.
4. Guest Responsibilities
– Guests must maintain cleanliness and treat the apartment with respect.
– Damages caused by guests will be charged accordingly.
– Loud noises, parties, and disturbances are strictly prohibited.
– Maximum occupancy per apartment must be respected.
5. Privacy Policy
– We collect only necessary personal information to facilitate bookings and ensure security.
– Information is securely stored and not shared with third parties, unless required by law.
– Guests’ personal data will be used solely for communication and booking purposes.
– Our website uses cookies to improve user experience; users can manage cookie preferences in their browser.
6. Wireless Internet Access
– Complimentary Wi-Fi is available in all apartments.
– Wi-Fi credentials are available in each unit via QR code for quick scanning.
– Usage must comply with local laws and must not be used for illegal activities.
7. Safety & Security
– Surveillance cameras are placed in common areas for safety purposes.
– Emergency contact numbers are provided in every apartment.
– Fire safety instructions are available in each unit.
8. Payment Terms
– Payments can be made online or upon arrival.
– Accepted methods: Credit/Debit Card, Bank Transfer, or Cash (in local currency).
9. Liability
– Infinity Apartments is not responsible for accidents, injuries, or loss of personal items during your stay.
– By staying at our apartments, guests agree to adhere to all rules and policies.
-No guests allowed after 22:00
-No smoking allowed inside the apartment
-No parties allowed
-Pets with extra charge
-Extra beds with extra charge
-Baby beds up to 0-1 years with extra charge
FAQs
Q: What happens if I forget something in the apartment?
A: We store forgotten items for 30 days. Contact us to arrange pickup or delivery (shipping fees apply).
Q: Can I cancel my reservation and get a refund?
A: Yes, cancellations made at least 48 hours before check-in receive a full refund. Otherwise, a fee may apply.
Q: What if I don’t show up?
A: No-shows will be charged for the full reservation period.
Q: Can I check in early or check out late?
A: Requests are subject to availability and may include extra fees.
Q: Is there a cleaning fee?
A: A cleaning fee may apply, depending on the duration and condition of the stay.
Q: How do I access Wi-Fi?
A: You can scan the QR code inside your apartment to connect easily.
Q: Is parking available?
A: Yes, free parking is available on site, subject to availability.
